Privacy Policy

This Privacy Policy explains how The Yarrandale Group Ltd (trading as ASAP Probate) collects, uses, stores and protects your personal information when you visit our website, create an account or use our online probate services.

We are committed to protecting your privacy and handling your personal data fairly, lawfully and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please read this Privacy Policy carefully to understand how we use your information and the rights you have in relation to your personal data.

Who We Are

The Yarrandale Group Ltd (trading as ASAP Probate) is an online probate service provider. We provide an online platform through which clients can submit information and documents relating to probate matters and access our probate services.

The Yarrandale Group Ltd is registered with the Information Commissioner's Office (ICO) as a data controller. Registration number: C2021646.

The Yarrandale Group Ltd is not a law firm and does not provide any legal advice. Legal services are provided by an appropriately authorised and regulated legal service provider within our network (“Legal Service Provider”). Where a Legal Service Provider is engaged in connection with your matter, its identity and regulatory details will be provided in your Client Care Letter.

The Yarrandale Group Ltd is the data controller for the personal information we collect and process through our website, your account and the application and identity verification stages of your matter.

Once you accept a Client Care Letter, the Legal Service Provider named in it will also become a controller (or, where applicable, a joint controller with The Yarrandale Group Ltd) in respect of the personal information processed in connection with the legal services provided to you, and will process that information in accordance with its own legal and regulatory obligations. Further information about this will be set out in your Client Care Letter.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the contact details provided in the footer of our website

What Information We Collect

Depending on how you use our website and services, we may collect the following types of personal information:
  • Your name, email address, telephone number and postal address.
  • Information required to verify your identity as part of our identity verification process.
  • Information relating to the deceased, beneficiaries and the estate.
  • Documents and information you upload to support your application.
  • Payment information relating to the services you have requested.
  • Communications between you and ASAP Probate.
  • Technical information about your use of our website, such as your IP address, browser type and device information.
We only collect personal information that is necessary to provide our services, comply with legal and regulatory requirements, improve our services and communicate with you.

Some of the information described above, particularly information relating to the deceased, beneficiaries, the estate or your identity documents, may include special category data (such as health information referred to in a will) or, in limited circumstances, criminal offence data. We only process this information where permitted by law, including where necessary for the establishment, exercise or defence of legal claims, or with your explicit consent where relevant.

How We Use Your Information

We use your personal information for the following purposes. Each purpose is linked below to the lawful basis we rely on:

  • create and manage your ASAP Probate account - necessary to perform our contract with you;
  • verify your identity - necessary to comply with our legal and regulatory obligations;
  • assess and process your application - necessary to perform our contract with you and, where applicable, to take steps at your request before entering into a contract;
  • provide the probate services you have requested - necessary to perform our contract wtih you;
  • communicate with you about your matter - necessary to perform our contract with you and for our legitimate interest s in providing you with an effective service;
  • prepare your Client Care Letter -necessary to perform our contract with you and , where applicable, to take steps at your request before entering into a contract;
  • process payments - necessary to perform our contract with you;
  • comply with legal and regulatory obligations - necessary to comply with our legal and regulatory obligations.

Sharing Your Information

We will only share your personal information where it is necessary to provide our services or where we are required to do so by law.
Your personal information may be shared with:

  • appropriately authorised legal service providers within the ASAP Probate network;
  • our identity verification provider for the purpose of verifying your identity;
  • payment service providers to process payments securely;
  • HM Courts & Tribunals Service, HM Revenue & Customs and other government bodies where required;
  • trusted third-party service providers who support the operation of our website and online services.

We require all third parties who process personal information on our behalf to keep your information secure and to use it only for the purposes for which it has been shared.

All of the third parties referred to in this section are based in the UK. We do not transfer your personal information outside the UK.

How We Store and Protect Your Information

We take the security of your personal information seriously and use appropriate technical and organisational measures to protect it against unauthorised access, loss, misuse, alteration or disclosure.

Your information is stored securely and is accessible only to authorised personnel and approved service providers who require access in order to provide our services.

While we take reasonable steps to protect your information, no method of transmitting or storing data electronically can be guaranteed to be completely secure.

How Long We keep Your Information

We will normally retain your personal information and matter records for six years after your matter has concluded, unless a longer retention period is required by law or regulation.

When your personal information is no longer required, it will be securely deleted or anonymised in accordance with our data retention policies.

Your Rights

Under applicable data protection legislation, you have rights in relation to your personal information.
These may include the right to:

  • request access to the personal information we hold about you;
  • request that inaccurate or incomplete information is corrected;
  • request the deletion of your personal information where applicable;
  • object to or restrict the processing of your personal information in certain circumstances;
  • request a copy of your personal information in a portable format, where applicable; and
  • lodge a complaint with the Information Commissioner's Office (ICO) if you believe your personal information has not been handled in accordance with applicable data protection legislation.
To exercise any of these rights, please contact us using the contact details provided in the footer of our website.

Cookies

Our website currently uses only cookies that are necessary for the website to function correctly and to provide the services you request.

If we introduce non-essential cookies or similar technologies in the future, we will update this Privacy Policy and, where required, provide you with the opportunity to manage your cookie preferences before those technologies are used.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or the way we process personal information.
Where changes are material, we will take reasonable steps to notify you where appropriate.

The latest version of this Privacy Policy will be available on our website. We recommend that you review this Privacy Policy periodically to stay informed about how we process and protect your personal information.


Last updated: September  2026